About Us

Games & Cards UK

What are we?
Games and Cards UK is your place to source all the best CCG, TCG, board games, collectables and toys, all in one place.


Who are we?
We pride ourselves on being gamers and not just retailers. We've been involved in board games, card games and related hobbies for years and wanted to share our enthusiasm for our hobbies with new people. We are a small but dedicated team, here to supply your hobby needs. We've been trading for over 12 months now and are looking forward to the future.


Do you have an eBay store?
Yes, we do! We originally started selling items on eBay but decided to make it a full time business.

We are an eBay Power seller with over 5000 positive feedback.

Check it out here!

Please be aware we don't stock our full range on eBay.


Do you have a physical store I can visit?
Sorry, at the moment we are online only. We're looking into getting a bricks & mortar store in the future but we want to build the business to a level where this will be sustainable before jumping into physical retail.

 

ORDERING
 

How does your order process work?
There are three stages to an order at Games & Cards UK.

Stage 1: You place the order. When the system acknowledges your order you will receive a "Processing" email to confirm that your order is being dealt with. If you have received this email everything is fine. If for some reason you haven't received a "Processing" email within 12 hours of placing your order, please contact us.

Stage 2: We box your order and print out postage labels. You will then receive a "Dispatched" email. This does not mean your item has actually been passed on to the Post Office / courier, just that it has been readied for dispatch. Normally items are entered into the postal system the day after you receive your "Dispatched" email.

Stage 3: You are hopefully happy with your order. After 14-17 days you will receive a "Complete" email. This means your order has been registered as completed on our system, your return period has expired and Loyalty Points are added to your account (if you have set one up).


I received a "Processing" email but your shop is showing my items as out of stock, will I get my item?
Congratulations, your managed to snag the last one. Rest assured that if your order has moved to "Processing" then stock has been allocated and you will receive your item.


Can I cancel my order before you post it?
If you have not yet received a "Dispatched" email and wish to cancel your order, please contact us as soon as possible. The best method is via the form on the contact us page or via email to orders@gamesandcards.co.uk, as our phones are not always manned.


How long will it take to receive my item?
We usually operate a day behind on dispatching orders. This means we dispatch orders made on a Monday on Tuesday, Tuesday on a Wednesday etc... All posting times are counted from dispatch and are only best estimates based on perfect service from the Royal Mail. The only guaranteed delivery time is for Express £70+ orders which will arrive before 1pm the day after dispatch.


I've got an order for more than £30 but it's charging me shipping, how come?
Unfortunately our host software doesn't automatically apply free shipping when an order is eligible for it. You need to change the shipping manually from the standard charge to the free option.


My order has been "Processing" for two days, what's going on?
We are a small team and don't have the ability to process large numbers of orders at once, but we try our best to limit delays. We try and dispatch orders the day after you order but occasionally due to either hardware or manpower issues (such as illness) we end up with a backlog. If your order has not been dispatched after the third day from ordering, please get in touch.


I received a tracking number from you but it isn't active on the couriers website?
Tracking numbers are generated when we purchase the postage label, not when we physically hand over the parcel. There can be a delay of a few hours between getting a tracking number and it activating. This usually happens during Bank Holidays when we can pack items on the Monday but are unable to ship them.

If your tracking is still not active the day after receiving it, please get in touch.


I have a tracking number but it doesn't show any tracking on the Royal Mail website?
If your item was below £20 in value you will receive a long code made up of 21 numbers and letters. This is an online confirmation code for the Royal Mail. This will not allow you to track your item but will indicate when your item has been successfully delivered (or if the postman missed you and couldn't deliver it). This means it will not be able to tell you anything about your parcel until delivery is attempted.

If your parcel has a shorter 13 digit tracking code ending with GB then this will be either Signed For or Special Delivery. Items under £50 will be Signed For, this also doesn't track your item during transit, only on delivery. Items over £50 sent via Special Delivery will be tracked the whole journey.


I received a discount code in a package but it doesn't work.
If you have a discount code from one of our package insert cards and it doesn't work on the store, please message us stating: the item you received the code with, the place you purchased the item. We will then send you a new discount code. Occasionally errors happen and codes aren't activated correctly.


I received the wrong item, what do I do?
Unfortunately mistakes do happen sometimes, although normally only with items with very similar names or codes. If we've sent you the wrong item, please get in touch and we will sort out the situation for you.


My item has foreign language stickers on or doesn't appear to be in English, is it a fake?
We source items from a number of reputable distributors and sometimes the only way they can source in demand items it to obtain EU versions or ones intended for other overseas markets. Please be assured that all our items are 100% genuine.


I received my item but the packaging is damaged.
The main purpose of packaging is to protect the item inside. If your packaging has some minor damage, but the item is undamaged, then the packaging has done its job. We do not generally offer refunds or replacements for minor damage to packaging, as it has no impact on the usability of the item itself.

Please note this does not apply to:
Collectable items, as we understand the packaging is often part of what makes them collectable. If your item was purchased from one of our Collectables categories, then please get in touch and we will look at sorting out a replacement.
Excessive damageif your item arrives in a crushed box, is ripped to pieces, or has clearly been damaged in transit, then please get in touch as well, and we will arrange a replacement.


How do your preorders work?
We now offer preorders for certain items. We will only offer items for preorder when we know our allocation is confirmed, this prevents us from over selling items if the distributors don't provide us with enough stock.
Items for preorder can be purchased now but will not dispatch until their release date. Payment for the items will be taken once the order is placed.
Items that are not preorder items but are ordered with preorder items will be held until the preorder items become available and will ship with them. If you don't want to wait for in-stock items we suggest ordering them separately.


Can I cancel a preorder?
Yes, just like a normal order you may cancel a preorder by getting in touch with us via orders@gamesandcards.co.uk before your items are dispatched. While we understand circumstances change, please bear in mind that if you consistently cancel preorder items before their release date we may stop accepting preorders from you.

 

GENERAL QUESTIONS


Do you stock x or y?
While we are currently building our stock up on certain lines, if there are any items you would be interested in us stocking feel free to suggest them via our Contact Us page and we will look into sourcing stock.

Check back regularly as we are always stocking new items.


Are your items new?
Yes, all our items are brand new. Some items may be sealed in plastic wrap, others aren't supplied that way, however rest assured that everything we sell is unused and unopened. All our items are also official and genuine and purchased from a number of reputable national distributors.


Are your items authentic?
Yes, all our items are sourced from reputable and well known distributors and are 100% authentic.


Do you take bulk cards / trades?
Sorry, at the moment we don't have the capacity for taking trades. We also are not looking at the card singles market at this time. We may change our minds in the future, if we do we will let everyone know.


Are you on social media?
Yes, check out the buttons for Facebook, Twitter and Instagram at the bottom of our pages. We try and run monthly competitions on social media, so keep an eye out, you might get lucky!


I've found a problem, encountered a problem on your store, what do I do?
Please use the contact us form or send us an email explaining the issue to us. We try to keep on-top of any technical glitches but occasionally our hosting throws a spanner in the works.


I bought some stuff from you but don't have any loyalty points?
Loyalty Points are awarded once the return period for your purchase expires, this is to prevent points being awarded for items that are returned. You also need to set up an account during the checkout process and set a password. This allows the points system to save points against your account.


I didn't set up an account, have I lost the Loyalty Points I should have earned?
If you are missing points due to not having set up an account on your first purchase, let us know and we can allocate the missing ones once you do activate an account.


Some of your items are Out of Stock, will you restock them?
Yes, well hopefully. Any items you can find on our store with an Out of Stock image are items we are actively trying to restock. While we aren't always successful in getting more stock of some items (as the distributors stop carrying them) a lot of the time we will eventually restock them. Items we are no longer seeking to stock are removed from the store to prevent them clogging up the categories and search pages. We go through the store regularly and remove lines we aren't keeping.


I've seen an item with a "Clearance" sticker, what does this mean?
Sometimes we decide that a certain line of products is unsuitable for carrying, due to either low sales volume, requiring storage space for new items, or other issues. Items labelled as clearance are items that we will not be restocking and once they are gone, we won't sell them again. Often we discount these items compared to other similar items.


I see an item with  a "Last Chance" sticker, what does this mean?
Sometimes items cease production due to licensing issues or evolving product lines. In this situation stock availability  is either very low, or the items are unavailable from any of our suppliers. This means that once our current stock of the item has been sold it is unlikely we will be able to restock them again. 


What are Markdown items?
Sometimes items arrive from our distributors with damage to the packaging. If the item is a collectable we tend to reduce the price and put it in our Markdown section for even minor damage. If the item is not a collectable, we will assess the amount of damage. If there is major damage to the packaging we will reduce the price and put it in the Markdown section. If the damage is merely cosmetic, we will sell the item as normal, as minor dings or dents are common.


I ordered something and now it is showing as "Out of Stock", will I get my item?

All our stock levels are live meaning if you can order an item it is in stock at that time. As long as you have received a "Processing" email then your item has been allocated from our stock and you will receive it.



I want to buy something but it has been "Out of Stock" for a long time, can't you restock sooner?
Unfortunately items often go out of stock at our distributors. When this happens we need to wait for them to restock first before we can do the same. Often this is when an item is having to wait on another manufacturing run or reprint.